FAQs
How much is shipping?
We offer FREE Express Shipping to the United States and select international destinations.
Shipping costs (if applicable) are shown at checkout.
How long does shipping take?
- Order processing: 1–3 business days
- U.S. delivery: 3–7 business days after shipping
Delivery times may vary due to location and customs processing.
Where is my order?
Once your order ships, you’ll receive a tracking number by email.
You can track your order using the AfterShip page.
What is my tracking number?
Your tracking number is emailed to you 2–3 business days after placing your order.
If you haven’t received it within 5 days, please contact our support team.
I lost my tracking number. What should I do?
No problem — contact us at support@zultan.shop with:
- Your full name
- Your email address
- Your shipping address
We’ll resend your tracking details.
Can I change my order after placing it?
Yes — changes must be requested within 12 hours of placing your order.
We can update:
- Shipping address
- Name
- Phone number
After 12 hours, orders may already be processing and cannot be changed.
How do I cancel my order?
You may request cancellation within 12 hours of purchase.
Once an order has shipped, it cannot be canceled.
What is your return policy?
Please review our Refund & Return Policy here.
Who do I contact if there’s an issue with my order?
If something isn’t right, contact us immediately at support@zultan.shop.
- Your order number
- A brief description of the issue
- Photos (if applicable)
Still need help?
Email us at support@zultan.shop, and our team will respond within 24 hours.